A CIO should evaluate field service management software from both a business and an IT perspective. The platform needs to support the specialised requirements of field service while fitting clearly into the organisation's existing systems, processes and data flows.

Key considerations include how the platform integrates with ERP and other business systems, how it supports mobile and offline work, and whether it helps standardise service processes across office and field teams. IT should also consider how the solution fits into the wider application landscape and whether it can support the organisation as service requirements develop.

Handyman is designed as a specialised field service platform that connects office and field operations while working alongside core business systems such as ERP. This gives Service the capabilities it needs without treating field service as an isolated part of the business.

ERP systems play a central role in managing core business processes such as finance, customers, inventory and invoicing. Field service adds specialised requirements around planning and work orders, mobile technicians, equipment and service history, maintenance and documentation in the field.

Dedicated field service software extends these business processes into the field. Technicians get tools designed for the work they perform, while the office can manage and coordinate service activities without trying to handle every field service requirement directly in the ERP.

With Handyman, field service can be connected with the ERP so relevant information can support the process across both systems. The principle is simple: use your ERP for what it does best, use Handyman for field service, and connect the two.

Yes. ERP integration is a core part of how Handyman connects field service with the wider business. Handyman integrates with Microsoft Dynamics 365 Business Central and can also be connected with other ERP systems.

With Business Central, Handyman uses an integration that connects relevant business data and processes with field service. Depending on the setup, this can include customers, locations, equipment, orders, projects, materials and registrations from completed work. This allows technicians and service teams to work in Handyman while relevant information remains connected with the wider business process. 

The exact integration and data flow depend on the ERP system and your business requirements. Our experts can help determine how Handyman should fit into your existing system landscape.

Handyman can connect field service with the wider business process by exchanging relevant information with your ERP system. Depending on the integration, master data and orders can be made available in Handyman, giving office teams and field technicians the information they need to carry out the work.

Technicians can then register completed work, time, materials and other service information in Handyman Mobile. Once the information is available in Handyman Office, relevant registrations can be transferred back to the ERP system to support processes such as invoicing, inventory and financial follow-up.

The exact data flow depends on the ERP system, the integration and your business requirements. The aim is not to duplicate your ERP, but to connect specialised field service processes with the systems that support the rest of your business.

Handyman Mobile gives technicians access to the information and tools they need to carry out service work in the field. Jobs, relevant equipment information and service history can be made available on the mobile device, while technicians can register time and materials, complete checklists, capture documentation and update their work as part of the service process. 

This extends the business process beyond the office and into the field. Instead of relying on paper, separate tools or information being entered later, service work can be managed and documented where it actually happens, with relevant information connected back to the wider service process.

Handyman Mobile supports Android, iOS and Windows and can also support technicians working without a reliable internet connection, with synchronisation when connectivity is available again.

Yes. Handyman Mobile supports offline work, allowing technicians to continue with supported field service workflows when an internet connection is unavailable. Relevant job information can be available on the mobile device, and technicians can carry out and document their work without relying on a constant connection. 

When connectivity is available again, Handyman Mobile can synchronise with the office system. This is particularly important for service organisations working in remote locations, inside buildings or in other environments where reliable connectivity cannot always be assumed. 

For IT, offline functionality helps ensure that connectivity does not become an unnecessary barrier to field execution. It allows the mobile service process to support the reality of where technicians actually work—not only locations with reliable internet access.

Yes. Handyman can help organisations create a more consistent way of managing field service across teams, departments and different types of work. Structured work orders, service processes, forms and checklists can help define how recurring activities should be carried out and documented.

Standardisation does not mean that every service job has to be the same. Different customers, equipment and types of work may require different processes. The aim is to create a common structure for the activities that should be handled consistently—reducing reliance on individual ways of working and making established processes easier to follow across the organisation.

For IT, this creates a stronger foundation for managing field service as a shared business process rather than a collection of disconnected tools and local practices. Handyman supports this approach by helping organisations standardise recurring processes, establish routines and reduce unnecessary manual intervention.