A Field Service Management (FSM) system helps energy and utility companies plan, execute, and document field service activities across assets, locations, and field technicians.

Instead of relying on multiple disconnected systems, an FSM platform brings together work orders, resource planning, service history, documentation, and reporting in one central solution.

For organisations operating wind farms, solar parks, district heating networks, power grids, and other critical infrastructure, this means greater visibility into service operations, faster response to faults, and more efficient use of field resources.

A modern FSM solution like Handyman also gives technicians mobile access to work orders, digital checklists, documentation, and asset information—even when working offline at remote locations.

The result is higher asset uptime, complete traceability, less administrative work, and a more efficient field service operation.

Handyman helps wind farm operators and service companies plan, execute, and document field service work more efficiently—from preventive maintenance to emergency repairs.

Field technicians have mobile access to work orders, asset history, documentation, GPS coordinates, and digital checklists, making it easier to complete jobs efficiently, even at remote wind farms and other sites with limited or no internet connectivity.

At the same time, planners and service managers gain complete visibility into work orders, resources, and assets, enabling them to respond quickly to operational issues and minimise downtime.

Handyman also makes it easy to document completed work digitally, share service reports with customers, and store all service records against each individual asset. This improves traceability, strengthens compliance, and provides a reliable foundation for invoicing and future maintenance.

In short, Handyman helps wind farm operators and service companies maximise asset uptime, reduce administrative work, and deliver more efficient field service operations.

Yes. Handyman is built for field technicians working in locations where internet connectivity is unreliable or unavailable.

Technicians can continue to access work orders, asset history, documentation, digital checklists, and all the information they need directly from their mobile device—even when working offline at wind farms, solar parks, substations, or other remote sites.

During offline work, all data—including working hours, material consumption, photos, and service reports—is stored securely on the device. As soon as an internet connection is available, the data is automatically synchronised with the rest of the organisation.

This allows technicians to continue working without interruption while ensuring that all documentation is preserved and immediately available to planners, back-office staff, and management once synchronisation is complete.

For energy and utility companies, offline capability is often essential for maintaining high asset uptime, delivering efficient field service, and ensuring accurate documentation—regardless of where assets are located.

Yes. Handyman offers a standard integration with Microsoft Dynamics 365 Business Central, enabling data to flow automatically between your field service operation and your ERP system.

Work orders, customers, assets, materials, working hours, and other key business data can be synchronised across both systems, reducing manual data entry and minimising the risk of errors.

When field technicians register working hours, material consumption, and completed work in Handyman, the information can be transferred automatically to Business Central, providing the foundation for invoicing, financial reporting, and business management.

At the same time, planners, service managers, and finance teams all have access to the same up-to-date information, creating a seamless connection between field operations and back-office processes.

For energy and utility companies, the integration delivers several key benefits:

• Reduced manual data entry

• Faster and more accurate invoicing

• Improved data quality

• Complete traceability across field service and finance

• A more efficient workflow from work order creation to invoicing

The result is a connected field service operation where technicians, planners, administrative staff, and finance teams work from the same reliable data.

Handyman makes it easy for field technicians to document completed work directly in the field—digitally and in real time.

Technicians can record working hours, material consumption, photos, measurements, comments, and other job-related information from their mobile device while the work is being carried out. They can also complete digital checklists, service forms, and inspection reports tailored to your company's processes and documentation requirements.

All information is automatically linked to the relevant asset, work order, or service agreement, ensuring that every service record is stored in one central location.

For energy and utility companies, this provides:

• Complete traceability of all completed work

• Standardised documentation across technicians and locations

• Easy access to service history and inspection reports

• Improved compliance with regulatory requirements, customer standards, and certification schemes

• Faster reporting and invoicing

Once the job is completed, service reports and supporting documentation can be generated automatically and shared with customers, asset owners, or service partners.

The result is more consistent documentation, fewer manual processes, and a stronger foundation for efficient operations, preventive maintenance, and future inspections.

Yes. Handyman is designed for organisations that manage recurring service agreements, preventive maintenance, and reactive service work within a single platform.

You can create service agreements for assets, installations, or customer sites and automatically schedule recurring maintenance visits, inspections, and service tasks based on fixed intervals or customised maintenance plans.

This helps ensure that preventive maintenance is carried out on time and that no scheduled service visit is overlooked.

With Handyman, you can:

• Manage service agreements and SLAs from one central platform

• Automatically schedule recurring maintenance and service tasks

• Generate service visits based on fixed intervals or customised maintenance plans

• Document completed maintenance directly against each asset

• Gain complete visibility into upcoming service activities and resource availability

• Record and track recommended repairs and follow-up work

For energy and utility companies, this means greater control over the maintenance of critical assets, a lower risk of unplanned downtime, and more efficient use of technicians and resources.

By combining service agreements, preventive maintenance, and digital documentation in one solution, Handyman provides a strong foundation for maximising asset uptime, extending asset life, and building a more profitable field service operation.

Handyman makes it easy for field technicians to locate the right assets, installations, and service sites using GPS and geolocation data.

Each service location can be registered with precise coordinates, allowing technicians to navigate directly to the asset from their mobile device. This is particularly valuable in the energy and utilities sector, where wind farms, solar parks, substations, and other critical infrastructure are often located in remote or hard-to-reach areas.

When a technician receives a work order, they have access to:

• GPS coordinates for the asset

• Site location details and addresses

• The complete service history for that location

• Documentation, drawings, and work instructions linked to the asset

This reduces the risk of errors, saves travel time, and makes it easier to plan and execute service work across geographically dispersed locations.

At the same time, GPS and geolocation data give planners and service managers a complete overview of where assets and work orders are located, helping them assign resources more efficiently and optimise field operations.

For energy and utility companies, this means faster response times, less wasted travel, and more efficient coordination of field service activities across large geographical areas.

Yes. With the Handyman Customer Portal, customers, asset owners, and service partners have secure, self-service access to relevant information about service work, maintenance, and inspections—without having to contact your service department.

The portal provides a central overview of both ongoing and completed work, ensuring that everyone involved has access to the same up-to-date information.

Depending on your organisation's configuration, customers and asset owners can:

• Track the status of work orders and service requests

• View service reports and inspection reports

• Access documentation, certificates, and photos

• Submit new service requests

• Review the complete service history for their assets

• Receive automatic notifications about scheduled and completed service visits

For energy and utility companies, this creates greater transparency and strengthens collaboration with customers, service partners, and asset owners.

At the same time, it reduces the need for status emails, phone calls, and manual updates, because the relevant information is already available through the portal.

The result is faster communication, a better customer experience, and more time for your team to focus on delivering high-quality field service.

Handyman helps energy and utility companies document field service work, inspections, and safety checks in a consistent, traceable, and fully digital way.

In industries with strict requirements for safety, quality, and documentation, it is essential to know what work was performed, when it was completed, and who carried it out. With Handyman, all relevant information is captured digitally and linked automatically to the appropriate work order, asset, or installation.

With Handyman, organisations can:

• Document completed service and maintenance work digitally

• Use standardised digital checklists and inspection forms

• Record photos, measurements, and safety inspections

• Maintain a complete service history for every asset

• Create detailed audit trails with timestamps and user records

• Ensure consistent documentation across technicians and locations

All information is stored centrally and can be accessed quickly during internal audits, customer reviews, or regulatory inspections.

For energy and utility companies, this means less administrative work, improved traceability, and greater confidence that documentation requirements are met—whether they relate to internal procedures, contractual obligations, or regulatory compliance.

The result is a more efficient compliance process, where documentation becomes a natural part of every field service activity rather than an additional administrative task.