Turn Service Agreements into Service Delivered.

Manage recurring service commitments, pricing and planned maintenance in one connected workflow—helping your organisation deliver what was agreed, on time and with complete visibility.

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Why It Matters

Every Service Commitment Starts with the Right Agreement

Service contracts define what you have promised your customers—from recurring maintenance and service intervals to the equipment covered, pricing and other agreed terms. They provide the foundation for delivering consistent service throughout the customer relationship.

When service agreements are managed manually or disconnected from daily service operations, planned maintenance can be missed, contract terms overlooked and invoicing become unnecessarily complex. The result is more administration, greater risk and lost revenue.

Service Contracts connect customer agreements with the work you deliver, turning recurring service commitments into planned service orders, documented work and accurate invoicing—all in one connected workflow.

The Handyman Difference

Why Choose Handyman?

Handyman Service Contracts connects your customer agreements with the service you deliver. Define what is covered, plan recurring service, automate service orders and manage pricing and invoicing rules in one connected workflow—helping your organisation deliver every service commitment as agreed.

Define Every Agreement

Bring the key elements of each service contract together in one place. Define the customer, sites and equipment covered, contract duration, renewal terms, service requirements, pricing and other conditions that determine how the agreement should be delivered.

Plan Recurring Service

Turn contractual commitments into planned service. Define what service should be performed on each piece of equipment, how often it should take place and when the next service is due—creating a clear maintenance plan for every agreement.

Automate Service Delivery

Let Handyman turn recurring service requirements into service orders automatically. The agreed service activities become actionable work for your service organisation, helping ensure planned maintenance is carried out consistently and on time.

Keep Contracts Under Control

Manage the commercial side of your service agreements with pricing rules, contract fees, invoicing and index-based price adjustments. Connect completed service with the right commercial terms, helping reduce manual administration and protect recurring service revenue.

How It Works

From Service Agreement to Service Delivered

Every service contract starts with an agreement and ends with the service you deliver. Handyman connects contract terms, recurring service and execution in one continuous workflow—helping your organisation turn customer commitments into service that is planned, completed and documented.

Turn customer commitments into clear service rules.

Set up the service contract with the customers, sites and equipment covered, the services to be delivered and the commercial terms that apply. This creates the foundation for everything that follows.

Define contract duration and renewal
Add relevant sites and equipment
Define service requirements and intervals
Set pricing and invoicing rules

Turn agreements into recurring service activities.

Define what service should be performed, how often and on which equipment. Handyman uses the contract and service plan to create the service orders needed to keep recurring maintenance on track.

Plan recurring service activities
Set service intervals and next service dates
Connect service activities to equipment
Generate service orders automatically

Make sure every commitment becomes completed service.

Technicians receive the planned work in the field and document what has been completed. The results become part of the service history, creating a clear record of the work delivered under the agreement.

Complete planned service in the field
Record service tasks, time and materials
Document completed work and discrepancies
Build a complete equipment service history

Business Benefits

Better Contracts. Better Service.

Effective service contract management helps your organisation deliver what has been agreed, on time and with greater control. By connecting customer agreements with recurring service, pricing and invoicing, Handyman helps turn service contracts into consistent delivery and predictable service revenue.

Deliver recurring service on time.
Reduce manual contract administration.
Protect revenue with accurate pricing and invoicing.
Standardise service delivery across customer agreements.
Build stronger long-term customer relationships.

Discover new opportunities

Talk to an expert

Our specialists have helped hundreds of service organisations improve planning, streamline workflows, and build more efficient service operations. Book a free consultation and discover what could make the biggest difference in your business.

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Connected Platform

More Powerful Together

Service Contracts become even more powerful when connected to the rest of the Handyman platform. Contract commitments flow into preventive maintenance, work orders, field execution and service history—connecting what you have agreed with your customers to the service your organisation actually delivers.

Work Order Management

Manage every work order from creation to completion. Handyman Work Order Management helps service organisations plan, assign, track and complete service jobs more efficiently from the office to the field.

Asset Management

Maintain complete records of service history, documentation, and technical information for every asset, installation, or facility.

Mobile Field Service App

Work orders, checklists, photos, signatures, and time registration in one app.

Service and Maintenance

Plan preventive maintenance, manage reactive service calls, and gain complete visibility into service activities.

Service contracts

Maintain complete records of service history, documentation, and technical information for every asset, installation, or facility.

Customer Success

Trusted by Service Teams Every Day

Every day, service organisations rely on Handyman to manage assets, improve field service operations and deliver better customer experiences. Here's what they have to say.

"“We save time – both by reducing phone calls and emails and by starting tasks faster. It also gives us an advantage compared to competitors who still rely on manual processes"."

Sebastian Leneklint

Service operational Manager

"“We save time – both by reducing phone calls and emails and by starting tasks faster. It also gives us an advantage compared to competitors who still rely on manual processes"."

Sebastian Leneklint

Service operational Manager

FAQ

Service contract management is the process of managing the agreements that define what service a customer should receive, which equipment or locations are covered, how often service should be performed and which commercial terms apply.

In field service, effective contract management goes beyond simply storing contract information. It connects the agreement with day-to-day service operations, helping ensure that recurring maintenance is planned, service orders are created and the agreed work is delivered and documented.

With Handyman, service contracts become an active part of your service workflow—connecting customer commitments with equipment, planned maintenance, service orders, pricing and invoicing. This gives your organisation greater control over recurring service and helps ensure customers receive the service you have agreed to deliver.

A service contract can bring together the key information needed to manage both the service commitment and the commercial agreement with your customer. This includes who and what is covered, which services should be delivered, when they should take place and how they should be priced and invoiced.

With Handyman, you can manage customer information, sites and equipment, contract duration and renewal, service requirements and recurring maintenance intervals. You can also define pricing, contract fees and invoicing rules that determine how the services covered by the agreement should be charged.

By keeping this information connected to the service contract, your organisation has a clear foundation for planning recurring maintenance, creating service orders and delivering service according to the agreed terms.

Yes. Handyman can automatically generate service orders based on the recurring service activities defined in a service contract. This turns agreed maintenance schedules into actionable work without requiring your team to create each service order manually.

You can define what service should be performed, which equipment it applies to and how often the service should take place. Handyman then uses this information to generate the required service orders according to the maintenance plan.

This helps reduce manual administration, ensures recurring service is not overlooked and gives your organisation a structured way to turn customer commitments into planned and documented service.

Service Contracts and Preventive Maintenance work together to turn long-term customer agreements into recurring service activities. The service contract defines what equipment is covered, which services should be performed and the commercial terms that apply, while the maintenance plan determines what needs to be done and how often.

In Handyman, Service Forms can define the individual service activities, including tasks, materials, expected execution time and recurrence. These can be included in the contract's maintenance plan and used to automatically generate service orders when maintenance is due.

This connects the customer agreement directly with Preventive Maintenance, helping your organisation plan recurring service, deliver it consistently and document the work against the equipment covered by the contract.

Yes. Handyman can manage pricing and invoicing as part of the service contract, helping your organisation connect the service you deliver with the commercial terms agreed with the customer.

Service contracts can include pricing rules for hours, costs and materials, as well as contract fees and rules for how these fees should be invoiced. Handyman can also generate invoice orders for recurring contract fees, reducing the need for manual administration.

By keeping service delivery and commercial terms connected, your organisation gains better control over contract revenue and can ensure that recurring service is invoiced according to the agreement.

Yes. Handyman supports index-based price adjustments as part of service contract management, helping your organisation keep contract prices aligned with agreed pricing terms over time.

Index regulation can be included as part of the commercial setup of a service contract, alongside pricing for hours, costs and materials. This makes it easier to manage price changes across long-term service agreements and reduces the administrative work involved in keeping contract pricing up to date.

By keeping price adjustments connected to the service contract, Handyman helps your organisation maintain better control of recurring service revenue and ensure that contract pricing reflects the terms agreed with the customer.

Service contract management software is particularly valuable for service organisations that manage recurring maintenance, long-term service agreements or equipment that needs to be inspected and serviced at regular intervals.

This includes companies that maintain their own products and equipment as well as service providers responsible for customer assets across multiple sites. Manufacturers with service departments, energy and technical service companies, facility management providers and medical equipment companies are typical examples.

As the number of customers, contracts and service commitments grows, dedicated service contract management helps ensure that recurring work is planned, delivered and documented consistently—while giving your organisation better control over the commercial side of every agreement.

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