Field Service Management (FSM) is the process of planning, coordinating, executing, and documenting service work performed outside the factory. For manufacturers with service departments, it connects office staff, field technicians, customers, and ERP systems in one digital platform. 

Manufacturers often provide much more than products. They install equipment, perform preventive maintenance, handle warranty claims, carry out inspections, deliver spare parts, and offer long-term service agreements. Managing these activities efficiently requires complete visibility across the entire service operation. 

With Handyman, manufacturers can schedule service jobs, dispatch the right technician, access complete equipment history, document work digitally, and transfer labour, materials, and service reports directly to their ERP system for faster invoicing. Technicians have everything they need in one mobile app—including work orders, checklists, photos, signatures, and service history—and can continue working even without an internet connection. 

By digitising the entire service process, manufacturers improve first-time fix rates, reduce administration, strengthen customer relationships, and turn their service organisation into a competitive advantage. 

Yes. Handyman helps manufacturers manage preventive maintenance, recurring service visits, and long-term service agreements from one central platform. 

Instead of relying on spreadsheets or manual reminders, service managers can automate recurring maintenance schedules based on fixed intervals, operating hours, or customer-specific requirements. The system ensures that service visits are planned on time, assigned to the right technician, and fully documented. 

Handyman also supports service level agreements (SLAs), making it easier to meet response times, maintain compliance, and deliver a consistent level of service across your customer base. Complete service history is stored for every machine and installation, giving technicians immediate access to previous work, inspections, and recommendations before arriving on-site. 

For manufacturers with long-term maintenance contracts, Handyman can also automate annual or periodic price indexation. Contract prices are updated according to the agreed index, helping protect profit margins, reduce manual administration, and prevent lost revenue from missed price adjustments. 

Yes. Handyman is built to keep your service operation running—even when internet connectivity is unavailable. 

Technicians can access work orders, customer information, equipment history, technical documentation, checklists, photos, and service reports directly from the mobile app, regardless of network coverage. They can also register labour, materials, notes, signatures, and completed work while offline. 

As soon as the device reconnects, all updates are automatically synchronised with the back office, ensuring planners, customer service, and finance always have access to the latest information. 

Offline functionality is particularly valuable for manufacturers whose technicians work in production facilities, warehouses, customer sites with restricted networks, or remote locations where mobile coverage is unreliable. Instead of delaying work or relying on paper forms, technicians can complete every job without interruption. 

By combining full offline capability with automatic synchronisation, Handyman helps manufacturers maintain productivity, improve data quality, and ensure business continuity wherever service takes place. 

Yes. Handyman integrates seamlessly with Microsoft Dynamics 365 Business Central and a wide range of other ERP systems, creating one connected workflow from the service department to finance, inventory, and customer management. 

Instead of entering the same information in multiple systems, work orders, labour, material consumption, service reports, customer data, and invoicing information can flow automatically between Handyman and your ERP solution. This reduces manual administration, improves data quality, and helps ensure everyone works from the same, up-to-date information. 

For manufacturers, this means service teams can focus on delivering excellent customer service while the back office benefits from faster invoicing, better inventory management, and improved operational visibility. 

Handyman integrates with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, SAP, Uniconta, Business NXT, PowerOffice Go, Xledger, e-conomic, and other leading ERP platforms. Our open integration architecture also makes it possible to connect Handyman with industry-specific systems and existing business applications. 

Whether you are modernising your service organisation or expanding an existing ERP environment, Handyman helps connect your entire service operation in one integrated platform. 

Handyman helps manufacturers improve first-time fix rates by giving technicians the right information, tools, and spare parts before they arrive on-site. 

Every service visit is supported by complete equipment history, previous service reports, technical documentation, checklists, and customer-specific information. Technicians know exactly what has been done before, which parts may be required, and what issues have previously been identified, allowing them to prepare more effectively. 

Work orders can include detailed instructions, photos, manuals, and required materials, while planners can assign jobs based on technician skills, availability, and location. This ensures the right person is sent to the right job with the right information from the start. 

During the visit, technicians can document their work digitally, register labour and materials, capture photos, and collect customer signatures—all from the mobile app. If they are working in locations without internet access, Handyman's offline functionality ensures they can still complete the job without interruption. 

By improving preparation, reducing unnecessary return visits, and giving technicians instant access to critical service information, Handyman helps manufacturers increase first-time fix rates, reduce service costs, and deliver a better customer experience.

Yes. Handyman provides a complete service history for every installed asset, giving manufacturers full visibility into the entire lifecycle of their equipment. 

Each machine, installation, or asset has its own digital record containing installation details, warranty information, maintenance history, inspections, repairs, upgrades, service reports, photos, and other relevant documentation. This gives technicians instant access to the information they need before and during every service visit. 

Having complete equipment history makes troubleshooting faster, improves first-time fix rates, and helps ensure consistent service—even when different technicians work on the same asset over many years. It also reduces the risk of repeated mistakes, missing documentation, or unnecessary service visits. 

For manufacturers managing large installed bases, Handyman makes it easy to search, filter, and track assets across customers, locations, and service contracts. Combined with preventive maintenance planning and ERP integration, this creates a single, reliable source of truth for your entire service organisation. 

Whether you manage hundreds or hundreds of thousands of installed assets, Handyman helps you deliver faster service, improve customer satisfaction, and maximise the long-term value of your installed equipment. 

Yes. With Handyman's Customer Portal, customers can submit service requests, follow the progress of ongoing work, and access relevant service documentation—all through one secure online portal. 

Instead of relying on phone calls and email, customers can report issues, request maintenance, and communicate directly with your service organisation. They can also view service history, completed reports, inspection records, and other documentation related to their equipment. 

The portal provides greater transparency throughout the service process. Customers can see the status of their requests, receive notifications about planned service visits, and access important information whenever they need it. This reduces administration for your service team while improving communication and customer satisfaction. 

For manufacturers, the Customer Portal creates a more professional after-sales experience and strengthens long-term customer relationships. By giving customers easy access to service information and self-service functionality, Handyman helps turn your service department into a competitive advantage. 

Yes. Handyman can automatically adjust the prices of service contracts and maintenance agreements according to predefined price indexes, helping manufacturers protect their margins and reduce manual administration. 

Many manufacturers operate long-term service agreements where contract prices should be updated annually to reflect inflation, labour costs, or other agreed indexes. When these adjustments are handled manually, they can easily be delayed, overlooked, or applied inconsistently, leading to unnecessary revenue loss. 

With Handyman, price indexation can be automated based on your contractual terms. The system calculates and applies the agreed adjustments across relevant service contracts, ensuring prices remain accurate and up to date while reducing the administrative workload for your back office. 

Automatic indexation helps manufacturers maintain predictable profitability, improve contract compliance, and eliminate the risk of missed price increases. It also provides a clear audit trail, making it easy to document when and how contract prices have been adjusted. 

For manufacturers managing large portfolios of service agreements, Handyman helps ensure that every contract continues to reflect the true cost of delivering service—year after year. 

Handyman helps manufacturers invoice faster by capturing all service data digitally and transferring it directly to the back office and ERP system. 

As technicians complete a job, they can register labour, travel time, material consumption, spare parts, photos, checklists, and customer signatures directly in the mobile app. The information is immediately available to the office, eliminating delays caused by paper forms, manual data entry, or incomplete documentation. 

By integrating with Microsoft Dynamics 365 Business Central and other ERP systems, Handyman creates a seamless workflow from completed service work to invoicing. Service reports, labour hours, and materials are transferred automatically, reducing administration and minimising the risk of billing errors. 

Faster invoicing not only improves cash flow but also provides customers with accurate, well-documented invoices while reducing the administrative workload for your finance and service teams. 

By connecting field service with finance in one digital process, Handyman helps manufacturers improve operational efficiency, accelerate revenue recognition, and gain greater visibility into the profitability of every service job.