Field Service Management (FSM) is the process of planning, coordinating, executing, and documenting service work performed on medical equipment throughout its entire lifecycle. For medical equipment service providers, it connects planners, field technicians, quality managers, customer service, and ERP systems in one integrated platform. 

Servicing medical devices requires more than efficient scheduling. Every installation, preventive maintenance visit, calibration, inspection, repair, and replacement must be fully documented, traceable, and carried out according to defined procedures and regulatory requirements. 

With Apry, service providers can manage work orders, preventive maintenance schedules, equipment history, service documentation, and compliance records from one central system. Technicians have access to work orders, digital procedures, checklists, equipment history, photos, certificates, and digital signatures through the mobile app, allowing them to complete every service task accurately and consistently—even when working without an internet connection. 

By digitising the entire service process, Apry helps medical equipment service providers improve operational efficiency, strengthen compliance, maintain complete traceability, and deliver the reliable service that hospitals, clinics, laboratories, and healthcare organisations depend on. 

Yes. Apry helps medical equipment service providers plan, manage, and document preventive maintenance, calibration, inspections, and scheduled service from one central platform. 

Medical devices must be serviced at the right intervals to ensure safety, performance, and regulatory compliance. Instead of relying on spreadsheets, manual reminders, or disconnected systems, Apry automates maintenance schedules based on service intervals, calibration requirements, warranty conditions, or customer agreements. 

Work orders are generated automatically and assigned to the right technician, ensuring every maintenance visit is completed on time and according to defined procedures. Field technicians receive digital work orders, equipment history, service instructions, calibration records, and checklists directly in the mobile app, enabling them to complete each task consistently and accurately. 

During every visit, technicians can record measurements, capture photos, register spare parts and labour, complete digital checklists, and generate service reports and certificates. All documentation is linked to the individual device, creating a complete and fully traceable maintenance history. 

By automating preventive maintenance, calibration schedules, and recurring service agreements, Apry helps medical equipment service providers improve equipment reliability, reduce the risk of missed service intervals, strengthen compliance, and deliver consistently high-quality service to hospitals, clinics, laboratories, and other healthcare organisations.

Apry helps medical equipment service providers maintain complete, accurate, and fully traceable documentation for every service activity, making it easier to comply with regulatory requirements, quality standards, and customer expectations. 

Technicians can complete digital checklists, service procedures, inspections, calibration records, and maintenance reports directly from the mobile app. Photos, measurements, notes, spare parts, and digital signatures are linked to the relevant device, work order, and service visit, creating a complete record of every task performed. 

All documentation is stored securely in one central platform, providing a clear audit trail that shows who performed the work, what was completed, when it was carried out, and which documentation was collected. This makes it easy to retrieve service records during customer audits, internal quality reviews, or regulatory inspections. 

Standardised digital workflows help ensure every technician follows the same approved procedures, reducing the risk of incomplete documentation, missed inspection steps, or inconsistent reporting. Service reports and certificates are generated consistently, improving both quality and customer confidence. 

By replacing paper-based processes with structured digital documentation, Apry helps organisations strengthen compliance, simplify audits, improve traceability, and ensure every service task is documented to the highest standard. 

Yes. Apry gives technicians instant access to complete equipment history and enables them to continue working—even in hospitals and other environments where internet connectivity is limited or restricted. 

Before arriving on-site, technicians can review the full service history of every device, including previous maintenance visits, calibrations, repairs, inspections, service reports, certificates, and replaced components. Having complete historical information available helps technicians prepare more effectively, troubleshoot faster, and deliver more consistent service. 

During the service visit, technicians can access work orders, digital procedures, checklists, technical documentation, and equipment records directly from the mobile app. They can register labour, spare parts, measurements, photos, notes, and digital signatures without requiring an active internet connection. 

Once connectivity is restored, all information is automatically synchronised with the back office, ensuring maintenance records, compliance documentation, and service reports are immediately available across the organisation. 

By combining complete equipment history with industry-leading offline functionality, Apry helps medical equipment service providers improve first-time fix rates, strengthen compliance, reduce administrative work, and ensure every service activity is fully documented—regardless of where the work takes place. 

Yes. Apry provides a complete digital service record for every medical device, giving service providers full visibility into equipment history, serial numbers, maintenance activities, and compliance documentation throughout the asset's lifecycle. 

Every device has its own digital record containing serial number, installation details, warranty information, preventive maintenance schedules, calibration history, repairs, inspections, spare parts, service reports, certificates, and other relevant documentation. Technicians can access this information instantly through the mobile app before and during every service visit. 

Having complete equipment history improves troubleshooting, supports faster diagnostics, and helps ensure maintenance is performed according to the manufacturer's recommendations and customer requirements. It also reduces the risk of missing critical information when different technicians service the same device over many years. 

For organisations managing thousands of medical devices across hospitals, dental clinics, laboratories, and healthcare facilities, Apry makes it easy to search, filter, and manage equipment by customer, location, serial number, asset type, service contract, or maintenance status. Combined with preventive maintenance planning, calibration management, and ERP integration, Apry provides a single source of truth for every device in your installed base. 

Whether you service hundreds or tens of thousands of medical devices, Apry helps you maintain complete traceability, strengthen compliance, improve service quality, and maximise the long-term value of your service organisation.

Yes. Apry integrates seamlessly with Microsoft Dynamics 365 Business Central and a wide range of other ERP systems, creating one connected workflow from service planning and field operations to finance, inventory, customer management, and quality processes. 

Instead of entering the same information into multiple systems, work orders, labour hours, spare parts, maintenance records, calibration reports, service documentation, and invoicing data flow automatically between Apry and your ERP solution. This reduces manual administration, improves data quality, and ensures everyone works from the same accurate, up-to-date information. 

For medical equipment service providers, this means service coordinators, technicians, finance teams, and management gain complete visibility into ongoing work, equipment history, service contracts, inventory, and profitability. At the same time, digital service documentation is captured once and made available wherever it is needed. 

Apry integrates with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, SAP, Uniconta, Business NXT, PowerOffice Go, Xledger, e-conomic, and other leading ERP platforms. Its open integration architecture also makes it easy to connect Apry with quality management systems (QMS), customer portals, and other business-critical applications. 

Whether you service medical devices for dental clinics, hospitals, laboratories, veterinary practices, or healthcare organisations, Apry connects your office and field teams in one integrated platform—helping you streamline operations, strengthen compliance, and deliver consistently high-quality service. 

Yes. Apry helps medical equipment service providers manage service contracts, preventive maintenance agreements, service level agreements (SLAs), and automatic price indexation from one central platform. 

Medical equipment service organisations often manage large portfolios of long-term maintenance agreements covering preventive maintenance, calibrations, inspections, emergency repairs, and regulatory service requirements. Each contract may include different service intervals, response times, documentation requirements, and customer-specific commitments. Apry helps ensure every obligation is planned, delivered, and fully documented. 

Recurring maintenance visits and calibration schedules are automated based on predefined service intervals, ensuring no critical maintenance activities are overlooked. Planners gain complete visibility into upcoming service commitments, while technicians receive the correct work orders, procedures, and documentation through the mobile app. 

For long-term agreements, Apry can also automate annual or periodic price indexation based on CPI or other agreed pricing models. This ensures contract prices remain aligned with rising labour and operating costs, eliminating manual calculations and reducing the risk of missed price adjustments. 

By combining contract management, preventive maintenance planning, SLA monitoring, and automatic price indexation in one integrated platform, Apry helps medical equipment service providers improve compliance, protect long-term profitability, and deliver reliable, high-quality service throughout the lifetime of every customer agreement.

Yes. With Apry's Customer Portal, hospitals, dental clinics, laboratories, veterinary practices, and other healthcare organisations can submit service requests, track ongoing work, and access service documentation through one secure online platform. 

Instead of relying on phone calls and email, customers can report faults, request preventive maintenance, schedule calibration visits, and follow the progress of ongoing service work whenever they need to. This creates greater transparency while reducing the administrative workload for both your service organisation and your customers. 

The portal also provides access to service history, maintenance reports, calibration certificates, inspection records, and other documentation related to individual devices and installations. Customers always have immediate access to the latest information, improving communication and making it easier to prepare for audits, inspections, and internal quality reviews. 

Automatic notifications keep customers informed about planned service visits, completed maintenance, calibration schedules, and service updates, helping manage expectations while reducing manual communication. 

By giving healthcare organisations a modern self-service experience, Apry strengthens customer relationships, improves transparency, and provides complete visibility into every maintenance activity throughout the lifecycle of each medical device.

Apry helps medical equipment service providers improve efficiency by connecting planning, field service, documentation, inventory, and finance in one integrated platform. 

Instead of managing service operations through spreadsheets, paper reports, and disconnected systems, Apry digitises the entire workflow—from scheduling preventive maintenance and calibration visits to capturing service documentation and generating invoices. This reduces administrative work, eliminates duplicate data entry, and gives every department access to accurate, real-time information. 

Smart planning tools help service coordinators assign the right technician based on skills, certifications, location, and availability. Field technicians receive complete work orders, equipment history, service procedures, and digital checklists through the mobile app, allowing them to complete more work with fewer delays while maintaining consistent documentation. 

As soon as a service visit is completed, labour, spare parts, service reports, certificates, and customer approvals are available to the back office and can be transferred directly to your ERP system. Faster reporting and invoicing improve cash flow while giving management better visibility into contract performance, technician productivity, resource utilisation, and overall profitability. 

By replacing manual processes with connected digital workflows, Apry helps medical equipment service providers reduce administration, improve operational efficiency, strengthen compliance, and maximise the profitability of every service contract and customer relationship.