Field Service Management (FSM) is the process of planning, coordinating, executing, and documenting all field operations related to rented equipment throughout its entire lifecycle. For rental and equipment service companies, it connects planners, workshop teams, drivers, field technicians, customer service, and ERP systems in one integrated platform. 

Managing rental equipment involves much more than deliveries and collections. Every asset must be inspected, maintained, repaired, documented, and prepared for its next rental. Keeping track of equipment availability, maintenance schedules, damage reports, and service history is essential to maximise utilisation and protect profitability. 

With Handyman, rental companies can manage deliveries, inspections, preventive maintenance, repairs, equipment history, and service documentation from one central system. Field teams and workshop technicians have access to work orders, digital checklists, equipment records, photos, damage reports, and customer information through the mobile app, allowing them to complete every task efficiently—even when working without an internet connection. 

By digitising the entire equipment lifecycle, Handyman helps rental and equipment service companies increase asset utilisation, reduce turnaround time, improve operational efficiency, and deliver a better customer experience while maintaining complete visibility into every asset and every rental cycle. 

Yes. Handyman helps rental and equipment service companies manage the entire equipment lifecycle—from delivery and installation to inspections, returns, maintenance, repairs, and preparation for the next rental. 

Instead of using separate systems for logistics, workshop operations, service, and administration, Handyman connects every stage of the rental process in one integrated platform. This gives planners, drivers, workshop teams, technicians, and the back office complete visibility into where every asset is, what condition it is in, and what needs to happen next. 

Equipment can be inspected before delivery, during the rental period, and again when it is returned. Digital checklists, photos, damage reports, and customer signatures ensure every inspection is fully documented and linked to the individual asset. If repairs or maintenance are required, work orders can be created immediately, helping workshop teams prepare the equipment for its next rental without unnecessary delays. 

Complete equipment history allows your team to track previous rentals, inspections, repairs, maintenance activities, and damage reports for every asset. This improves planning, reduces downtime, and helps extend equipment life while providing full traceability throughout every rental cycle. 

By bringing deliveries, inspections, maintenance, and returns together in one platform, Handyman helps rental companies reduce turnaround time, improve asset utilisation, increase operational efficiency, and maximise the profitability of every piece of equipment.

Handyman helps rental and equipment service companies maximise asset utilisation by giving complete visibility into equipment status, maintenance requirements, and service activities in one connected platform. 

Every hour that equipment sits idle represents lost revenue. Handyman enables planners and workshop teams to see which assets are available, which are currently rented, which require maintenance, and which are ready for their next customer. This makes it easier to plan deliveries, schedule repairs, and minimise unnecessary downtime. 

Preventive maintenance can be scheduled automatically based on service intervals, operating hours, or customer agreements, helping reduce unexpected breakdowns and ensuring equipment is serviced before problems occur. When repairs are needed, work orders can be created immediately from inspections or damage reports, allowing workshop teams to act without delay. 

Complete equipment history gives technicians instant access to previous inspections, repairs, maintenance activities, and damage records, helping them diagnose issues more quickly and prepare equipment for its next rental faster. Combined with digital workflows and real-time updates, this shortens turnaround time and improves coordination between the workshop, field teams, and the back office. 

By helping equipment spend less time waiting and more time generating revenue, Handyman improves asset utilisation, reduces operational costs, extends equipment life, and increases the profitability of every rental fleet. 

Yes. Handyman is designed to keep rental and equipment service operations running—even when internet connectivity is unavailable. 

Equipment inspections, maintenance, and repairs often take place on construction sites, customer locations, warehouses, workshops, or remote areas where network coverage can be unreliable. With Handyman's offline functionality, technicians and workshop teams can continue working without interruption, ensuring equipment is inspected, serviced, and prepared for its next rental without delays. 

Field teams have access to work orders, equipment history, inspection checklists, technical documentation, damage reports, and customer information directly from the mobile app. They can record inspection results, register labour and spare parts, capture photos, document damage, and collect digital signatures while working offline. 

As soon as an internet connection is available, all information is automatically synchronised with the back office. Equipment status, inspection reports, maintenance records, and completed work orders are immediately updated, giving planners and customer service teams real-time visibility into every asset. 

By combining complete equipment history with powerful offline functionality, Handyman helps rental companies reduce turnaround time, improve asset utilisation, maintain accurate documentation, and ensure equipment is always ready for the next customer—regardless of where the work takes place. 

Yes. Handyman provides a complete digital history for every asset, giving rental and equipment service companies full visibility into equipment condition, inspections, maintenance, repairs, and damage throughout the entire rental lifecycle. 

Every piece of equipment has its own digital record containing delivery and return inspections, maintenance history, repairs, damage reports, service activities, photos, spare parts, and other relevant documentation. Technicians, workshop teams, and rental coordinators can access this information instantly before, during, and after every rental. 

Digital inspection checklists and photo documentation make it easy to record the condition of equipment before it leaves your depot and again when it is returned. Any damage can be documented immediately, linked to the individual asset, and converted into a work order for repair if required. This creates a complete audit trail while helping reduce disputes and ensuring equipment is ready for its next rental as quickly as possible. 

Complete equipment history also helps workshop teams identify recurring issues, plan preventive maintenance, and make informed repair decisions based on previous service activities. Managers gain better visibility into asset performance, maintenance costs, and equipment utilisation across the entire fleet. 

By bringing equipment history, inspections, and damage reporting together in one platform, Handyman helps rental companies improve asset control, reduce turnaround time, extend equipment life, and maximise the profitability of every asset in the fleet.

Yes. Handyman integrates seamlessly with Microsoft Dynamics 365 Business Central and a wide range of other ERP systems, creating one connected workflow from rental operations and field service to finance, inventory, and customer management. 

Instead of entering the same information into multiple systems, work orders, labour hours, equipment status, spare parts, inspection reports, maintenance records, and invoicing data flow automatically between Handyman and your ERP solution. This reduces manual administration, improves data quality, and ensures every department works from the same accurate, real-time information. 

For rental and equipment service companies, this means rental coordinators, workshop teams, field technicians, finance departments, and management all gain complete visibility into equipment availability, maintenance activities, contract performance, and operational costs. By connecting rental operations with service and finance, Handyman helps streamline processes across the entire equipment lifecycle. 

Handyman integrates with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, SAP, Uniconta, Business NXT, PowerOffice Go, Xledger, e-conomic, and other leading ERP platforms. Its open integration architecture also makes it easy to connect Handyman with rental management software, telematics solutions, fleet management systems, and other business-critical applications. 

Whether you manage construction equipment, machinery, vehicles, tools, or specialised rental assets, Handyman connects your office, workshop, and field teams in one integrated platform—helping you improve equipment utilisation, accelerate invoicing, reduce administration, and make better decisions based on accurate, real-time data.

Yes. Handyman helps rental and equipment service companies manage rental service contracts, maintenance agreements, service level agreements (SLAs), and automatic price indexation from one central platform. 

Many rental companies manage long-term agreements that include preventive maintenance, inspections, repairs, equipment servicing, and customer-specific service commitments. These contracts often have different maintenance intervals, response times, pricing models, and contractual obligations. Handyman helps ensure every commitment is planned, delivered, and fully documented throughout the lifetime of the agreement. 

Recurring maintenance activities can be scheduled automatically based on predefined service intervals, operating hours, customer agreements, or other maintenance requirements. This helps reduce equipment downtime, improve asset availability, and ensure service commitments are delivered consistently across your entire rental fleet. 

For long-term rental and service agreements, Handyman can also automate annual or periodic price indexation based on CPI or other agreed pricing models. This ensures contract prices remain aligned with increasing labour, transportation, and operating costs, eliminating manual calculations and reducing the risk of missed price adjustments that gradually erode profitability. 

By combining contract management, preventive maintenance planning, SLA monitoring, and automatic price indexation in one integrated platform, Handyman helps rental companies protect recurring revenue, improve operational efficiency, and maximise the profitability of every equipment contract. 

Yes. With Handyman's Customer Portal, customers can submit service requests, track equipment, and access documentation through one secure online platform. 

Instead of relying on phone calls and email, customers can report faults, request maintenance, schedule inspections, and follow the progress of ongoing service work whenever they need to. This creates greater transparency while reducing the administrative workload for both your team and your customers. 

The portal also provides access to equipment history, inspection reports, service documentation, photos, and other information related to rented assets. Customers can quickly see the status of ongoing work and access the documentation they need without contacting your service department. 

Automatic notifications keep customers informed about planned deliveries, collections, maintenance visits, completed repairs, and service updates. This improves communication, reduces unnecessary follow-up calls, and ensures everyone stays informed throughout the entire rental and service process. 

By giving customers a modern self-service experience, Handyman strengthens customer relationships, improves transparency, and helps deliver a smoother rental experience—from equipment delivery and maintenance to return and preparation for the next rental cycle. 

Handyman helps rental and equipment service companies improve efficiency by connecting planning, transport, workshop operations, field service, documentation, and finance in one integrated platform. 

Instead of managing deliveries, inspections, maintenance, and invoicing through disconnected systems and manual processes, Handyman digitises the entire workflow—from equipment delivery and return to repairs, preventive maintenance, and billing. This reduces administration, eliminates duplicate data entry, and gives every department access to accurate, real-time information. 

Smart planning tools help coordinators optimise technician schedules, workshop capacity, transport routes, and equipment availability. Field teams and workshop technicians receive work orders, equipment history, inspection checklists, and customer information through the mobile app, enabling them to complete more work with fewer delays and better preparation. 

As soon as an inspection, repair, or maintenance job is completed, labour, spare parts, transport activities, photos, and customer approvals are immediately available to the back office and can be transferred directly to your ERP system. Faster reporting and invoicing improve cash flow while giving management better visibility into equipment utilisation, operational costs, contract performance, and fleet profitability. 

By reducing turnaround time between rentals, improving resource utilisation, and replacing manual administration with connected digital workflows, Handyman helps rental companies increase equipment availability, lower operating costs, and maximise the profitability of every asset in the fleet.