Spend Less Time Driving. More Time on Service.

Plan and optimise technician routes around the work that needs to be done—helping reduce unnecessary travel and make every service day more efficient.

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Why It Matters

Every Hour on the Road Is an Hour Away from Service

A full schedule does not necessarily mean an efficient service day. When technicians travel between customers and service locations, the geographical order of their jobs can have a significant impact on how much time is spent driving—and how much is available for productive service work.

When routes are planned without a clear view of locations, travel times and distances, technicians may spend unnecessary time on the road. New or urgent jobs can make the plan even more complex, forcing dispatchers to quickly understand where the work is and how it fits with what is already scheduled.

Handyman Route Planning brings geography into the planning process. See orders and planned tasks on a map, calculate travel times and distances, and optimise the sequence of stops—helping your organisation reduce unnecessary travel and build more efficient service days.

The Handyman Difference

Why Choose Handyman?

Handyman brings geography into your service planning. See where the work is, build routes around the jobs that need to be done and optimise the sequence of stops before bringing the plan into Resource Planning—helping dispatchers turn a busy schedule into a more efficient service day.

See Where the Work Is

Bring orders and planned tasks together on a map. Filters help dispatchers focus on the work that matters, while markers and job information provide the geographical context needed to make better planning decisions.

Build the Route

Combine the selected jobs into a route and see the travel involved. Handyman automatically calculates driving times and distances between stops, helping dispatchers understand how the route fits into the technician's working day.

Optimise the Stops

Find a more efficient sequence for the selected jobs. Handyman can optimise the order of stops to minimise travel time, helping reduce unproductive driving and leave more of the service day available for customer work.

Turn the Route into a Schedule

Move from route planning to operational scheduling. Once the dispatcher is satisfied with the route, the selected orders can be transferred to Resource Planning and scheduled to the appropriate resources and times.

How It Works

From Jobs on the Map to a Smarter Route

Turn service jobs into routes that take geography, travel time and distance into account. Handyman helps dispatchers select the work to be planned, optimise the sequence of stops and bring the resulting route into Resource Planning for scheduling.

See the work in its geographical context.

Start with the orders and tasks that need to be considered. Use filters to focus on relevant work and display selected jobs on the map, giving dispatchers a clear view of where the work is located and what is already planned.

View orders and planned tasks on the map
Filter the work relevant to the route
See important job information directly from the map
Combine planned work with orders still to be scheduled

Find a more efficient way between the jobs.

Build a route from the selected jobs and let Handyman calculate the travel involved. Driving times and distances are calculated automatically, while route optimisation can arrange the stops in a more efficient sequence.

Calculate travel time and distance between stops
See the total travel involved in the route
Optimise the sequence of selected stops
Compare alternative route plans before deciding

Turn the route into an actionable service plan.

Once the route is ready, bring the selected orders into Resource Planning. Schedule the work to the appropriate resources and times, connecting geographical route planning with the operational service schedule.

Transfer route orders to Resource Planning
Assign the work to the appropriate resources
Schedule jobs at the required times
Turn the planned route into an operational service day

Business Benefits

Better Routes. Better Service.

Route optimisation helps turn travel time into a factor you can actively manage. By bringing jobs, locations, travel times and distances into the planning process, Handyman helps your organisation reduce unnecessary driving, make better use of technician capacity and build more efficient service days.

Reduce unnecessary travel by planning a more efficient sequence of service stops.
Give technicians more of the working day for productive service instead of driving.
Make better use of available capacity by considering travel time and distance when planning the day.
Respond more effectively to urgent work by seeing new jobs in relation to already planned tasks.
Give dispatchers better geographical insight when building and adjusting technician routes.

Discover new opportunities

Talk to an expert

Our specialists have helped hundreds of service organisations improve planning, streamline workflows, and build more efficient service operations. Book a free consultation and discover what could make the biggest difference in your business.

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Connected Platform

More Powerful Together

Route Optimization becomes even more powerful when connected to the rest of the Handyman platform. Bring service jobs, route planning and resource scheduling together in one connected workflow—helping your organisation turn the work that needs to be done into more efficient routes and actionable service plans.

Work Order Management

Manage every work order from creation to completion. Handyman Work Order Management helps service organisations plan, assign, track and complete service jobs more efficiently from the office to the field.

Resource Planning

Schedule work based on skills, certifications, location, and availability, ensuring the right technician is assigned to the right job.

Scheduling & Dispatch

Plan, assign and dispatch every service job with real-time visibility, helping your team respond faster and work more efficiently.

Mobile Field Service App

Work orders, checklists, photos, signatures, and time registration in one app.

Customer Success

See How Service Organisations Keep Work Moving

Efficient field service depends on bringing the right jobs, technicians and plans together throughout the working day. Handyman helps service organisations coordinate work between the office and the field—creating more structured processes from planning to execution.

Whether planning busy service days, responding to changing priorities or coordinating technicians across different locations, organisations use Handyman to keep field work organised and service operations moving forward.

"I love Asset Management more than Wienerschnitzel und Hansi Hinterseer"

Hulk

Dog

"I love Asset Management more than Wienerschnitzel und Hansi Hinterseer"

Hulk

Dog

Route optimisation in field service is the process of planning the most efficient sequence of stops for technicians travelling between service jobs. It takes factors such as job locations, travel times and distances into account to help create more efficient routes.

For field service organisations, route optimisation can help reduce unnecessary driving, make better use of technicians’ working time and create more realistic service days. Instead of looking only at which jobs need to be completed and when, planners can also consider where the work is located and how the jobs fit together geographically.

With Handyman, dispatchers can view service jobs on a map, calculate travel time and distance between stops and optimise the sequence of selected jobs before bringing the route into Resource Planning for scheduling.

Handyman Route Planning gives dispatchers a map-based view of the service work that needs to be planned. Orders and planned tasks can be filtered and displayed on the map, making it easier to see where jobs are located and select the work to include in a route.

Once the jobs have been selected, Handyman builds the route and automatically calculates the travel time and distance between stops. The sequence of selected stops can then be optimised to reduce unnecessary travel, and planners can compare different route options before deciding on the best approach.

When the route is ready, the selected orders can be transferred to Handyman Resource Planning, where they can be assigned to resources and scheduled at the appropriate times. This connects geographical route planning with the wider operational planning process.

Yes. Handyman can optimise the sequence of selected stops on a route to minimise travel time. Once the relevant service jobs have been added to the route, the optimisation function can calculate a more efficient order in which to visit them.

This helps dispatchers reduce unnecessary driving between jobs and make better use of the technician’s working day. Planners can also adjust stops manually and compare different route variants before transferring the chosen route to Resource Planning for scheduling.

Yes. When service jobs are added to a route, Handyman automatically calculates the travel time and distance between each stop. Dispatchers can also see the total travel time and distance for the planned route, giving them a clearer picture of how much of the working day will be spent travelling.

By including travel in the planning process, service organisations can build more realistic routes, identify unnecessary driving and make better use of technician capacity before the work is scheduled.

Handyman Route Planning and Resource Planning support different but connected parts of the planning process. Route Planning focuses on the geographical side of the work—helping dispatchers see where jobs are located, calculate travel time and distance, and build more efficient routes.

Once a route has been planned, the selected orders can be transferred to Resource Planning. Here, planners can continue the operational planning process by assigning the work to the appropriate resources and scheduling it at the required times.

Together, the two capabilities help connect where the work happens with who should do it and when—giving service organisations a more complete approach to planning field work.

Yes. Handyman can help dispatchers assess urgent service jobs alongside work that is already planned. An emergency order can be shown on the map together with relevant scheduled tasks in the area, making it easier to understand how the new job could fit into the existing service plan.

This gives dispatchers better geographical context when priorities change during the day. They can see nearby work, assess the existing plan and decide how to accommodate the urgent job while limiting unnecessary disruption to other scheduled service work.

Yes, as an optional extension. When Handyman is integrated with FleetSystem and vehicles are equipped with GPS trackers, their current positions can be displayed and used as part of the route planning process.

This can be particularly useful when urgent service work comes in. Dispatchers can see where relevant service vehicles are located and use that information alongside the existing plan to assess which vehicle may be best positioned to respond.

FleetSystem integration and GPS tracking are separate from the standard Handyman Route Planning functionality and require the relevant additional setup.

Yes. Handyman Route Planning requires an internet connection because it uses online services for map display, geocoding, route calculations and route optimisation.

This is separate from Handyman Mobile’s offline functionality. Field technicians can continue working with supported mobile workflows without a connection, but Route Planning itself is an online planning tool used by the office or dispatch team.

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